Connect ElevenLabs to an Australian Phone Number

ElevenLabs makes it remarkably straightforward to build a conversational AI voice agent. But to deploy it as a real business phone number that Australian customers can call, you need a local telecom provider behind it. That's where Click2Call comes in.

Click2Call has a native ElevenLabs connection profile built directly into the platform. There's no middleware to configure, no third-party SIP gateway to manage, and no audio forwarding hacks. You select "Eleven Labs AI" as the connection type for your number, enter the ElevenLabs SIP URI, and the two platforms are connected. Your Australian phone number now rings your ElevenLabs agent.

How the Call Flow Works

The end-to-end workflow is simple and reliable. Here's exactly what happens from the moment a customer calls your number:

Setting Up the ElevenLabs Profile in Click2Call

The setup takes less than five minutes. In your Click2Call portal, navigate to Line Preferences and open or create a profile for your number:

• Set the Connection Type dropdown to "Eleven Labs AI".
• The Inbound SIP URI Route will automatically populate with sip:sip.rtc.elevenlabs.io:5060;transport=tcp.
• Ensure Disable Transcriptions is unchecked — this keeps Click2Call's AI transcription running on every call.
• Save the profile and assign it to your chosen Australian phone number.

That's it. Any call to that number will now be answered by your ElevenLabs agent, with Click2Call handling the recording and transcription in the background.

The Human in the Loop: Why This Matters

Deploying an AI agent to answer your business calls is a significant step. Even the best-configured agents can occasionally misunderstand a caller, give an unexpected response, or handle an edge case poorly. The Click2Call post-call email gives you a critical safety net.

After every call, you receive the full transcript. You can review exactly what your agent said, identify any responses that didn't land well, and intervene if a caller needs a follow-up from a real person. This human oversight loop is what separates a responsibly deployed AI agent from one that runs completely unchecked.

"The transcript email isn't just a log — it's your quality control system. You know exactly what your agent is saying to every caller, and you can step in whenever you need to."

Using Call Data to Improve Your Agent

There's a powerful bonus to having every conversation transcribed and stored. That data is a training resource for your ElevenLabs agent.

Using the Click2Call API, you can pull all your call transcriptions programmatically. Feed this data into your LLM — whether that's Claude, GPT-4, or another model — and use it to identify patterns: questions your agent struggled with, topics that came up repeatedly, or responses that callers found confusing. Then update your ElevenLabs agent's system prompt or knowledge base accordingly.

This continuous feedback loop means your AI agent gets measurably better over time — grounded in real conversations with your actual customers, not hypothetical test cases.

Get Started

Every Click2Call Cloud PBX account includes the native ElevenLabs profile, call recording, AI transcription, and full API access — all from $25 per user per month (ex GST) with a 7-day free trial.

Learn more about the AI Receptionist or start your free trial and connect your ElevenLabs agent to an Australian number today.