What is outbound caller ID?

Outbound caller ID is the phone number that appears on the screen of the person you are calling. By default, Click2Call presents your account's main number. You can change this per extension to show a different number from your account, or hide your number entirely.

Can I present a different number on outbound calls?

Yes, you can present a different number on outbound calls by selecting 'Present another phone number from my account' in the Caller ID and Privacy settings. Then, choose the desired number from the On-net Phone number dropdown. Only numbers associated with your Click2Call account can be presented.

Can I make my number private or anonymous?

Yes. Tick the 'Enable persistent Call Privacy by hiding your Caller ID when making Outbound calls' checkbox. This will suppress your number on all outbound calls from that extension. You can also use the star code *67 before a number to hide your caller ID on a single call without changing the persistent setting.

What does 'Force Caller ID to be sent on all calls including diverted calls' mean?

Selecting 'Force Caller ID to be sent on all calls including diverted calls' ensures your chosen caller ID is displayed on all calls, even when they are diverted or forwarded to an external number like a mobile. This maintains consistent caller identification regardless of call forwarding.

What are the *67 and *65 star codes?

Dialling *67 before a number hides your caller ID for that single call. Dialling *65 before a number shows your caller ID for that single call (useful if persistent privacy is enabled but you want to reveal your number for one call). You can optionally enable a confirmation prompt before the call connects.

What is a Verified Off-net number?

A Verified Off-net number is an external number (such as a mobile or a number from another provider) that has been verified as belonging to you. Once verified, you can present it as your outbound caller ID. To verify a new external number, click the 'Click here if you wish to verify a new external Caller ID for your account' button at the bottom of the Caller ID and Privacy page.

Does this setting affect incoming calls?

No, this setting does not affect incoming calls. The Caller ID and Privacy settings apply only to outbound calls made from this extension. Incoming call routing is managed separately within the Incoming Calls section of the Call Flow, ensuring that inbound calls remain unaffected by these settings.

Can I set a different caller ID for each extension?

Yes, you can set a different caller ID for each extension. Each extension has its own Caller ID and Privacy settings, allowing independent configuration. For instance, your sales team can display the main business number, while your support team shows a dedicated support line, ensuring clear and appropriate identification.

Extensions & Users 3 min read

Setting Up Global Contacts and Speed Dials

The Global Contacts feature allows you to save names and numbers to your Click2Call account. Once saved, these contact names will automatically display on your phone screen when they call you. You can also assign a speed dial code to each contact, allowing you to call them quickly by dialling ** followed by their speed dial number from any phone on your account.

Log in to the portal

Navigate to portal.click2call.com.au and sign in with your account credentials.

Navigate to Global Contacts

Click Voice in the top navigation bar, then select External Contacts from the left-hand menu. This will open the Global Contacts and Speed Dials page.

Global Contacts and Speed Dials page showing the add contact form

The Global Contacts and Speed Dials page

Add a contact manually

To add a single contact, use the form at the bottom of the contacts list. Enter the Contact Name, their Contact Phone Number, and an optional Speed Dial code (e.g., 123). Click the green Add button to save the contact.

Tip: Once a contact is saved, their name will automatically appear on your phone screen when they call you. To call them using their speed dial code, dial ** followed by the code (e.g., **123).

Import contacts via CSV (optional)

If you have a large list of contacts, you can import them all at once using a CSV file. Scroll down to the CSV Import section.

CSV Import section for uploading multiple contacts

The CSV Import section

Your CSV file must have exactly 3 columns with no header row: Name, Number, and Speed Dial (optional). You can import up to 1,000 entries per file. Click Choose file to select your CSV, then click the blue Upload File button.

Manage your contacts

You can search for existing contacts using the search bar above the contacts list. If you need to clear your entire contact list, scroll to the bottom of the page and click the red Delete All Contacts button. This action cannot be undone.

Frequently Asked Questions

What is a Global Contact?

A Global Contact is a saved name and phone number that applies to your entire Click2Call account. When a saved contact calls any number on your account, their name will be displayed on the phone screen instead of just their phone number.

How do I use a speed dial code?

To call a contact using their speed dial code, pick up any phone on your account and dial ** followed by the speed dial number you assigned to them. For example, if you assigned the speed dial code 123 to a contact, you would dial **123 to call them.

What format should my CSV file be in?

Your CSV file must have exactly 3 columns with no header row. The columns must be in this order: Name, Number, and Speed Dial. The Speed Dial column is optional, but the column itself must exist in the file. You can import up to 1,000 entries per file.

Can I delete all my contacts at once?

Yes. Scroll to the bottom of the Global Contacts and Speed Dials page and click the red Delete All Contacts button. Please note that this action is permanent and cannot be undone.

Still need help?

Our Australian support team is available to assist you.

Contact Support Call 1300 884 879