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VoIP and Microsoft Teams Calling for Australian IT Companies — One Number, Wherever Your Team Works
Your team works across multiple locations and from home. Client calls come in on a mix of personal mobiles, Teams, and desk phones. There is no call recording. No consistent business number. No audit trail. One client escalates a complaint and you have no record of the call.
Teams Direct Routing setup: $55 per user inc GST. No lock-in contract.
SOUND FAMILIAR?
A client escalates a complaint. You have no record of the call.
Your team of eight works across three locations and from home. Half use Microsoft Teams all day. Client calls come in on a mix of personal mobiles, Teams, and whatever desk phone is nearby.
There is no call recording. No consistent business number. No way to know if a support call was ever followed up. No audit trail.
Click2Call gives your whole team one Australian business number that works through Microsoft Teams on any device, anywhere. Every call — inbound and outbound — is recorded automatically with a full text transcript. If a client disputes an interaction, you have the recording within seconds.
Three Ways IT Companies Use Click2Call
Choose the setup that fits your existing infrastructure.
Microsoft Teams Direct Routing
Your team already uses Teams all day. Click2Call's Direct Routing connects Teams to the real Australian phone network. Make and receive calls to any number directly from Teams on any device — no Microsoft Calling Plan required. Setup is $55 per user inc GST.
Learn more about Teams calling →Cloud PBX — No Hardware
Full hosted PBX with no on-site hardware. Works on any mobile, laptop, or desktop using the Click2Call app. Ring groups, call queues, IVR, call recording, voicemail to email — all included at $25 per user per month ex GST. Ideal for teams starting fresh or replacing an ageing system.
Learn more about Cloud PBX →SIP Trunks — Keep Your Existing PBX
Already have a 3CX, FreePBX, Asterisk, or Cisco system on-site? Connect it to the phone network via Click2Call SIP trunks. Keep your existing hardware and configuration. Replace expensive ISDN lines with flexible, scalable SIP channels.
Learn more about SIP trunks →What Every IT Team Gets Included
All included in the $25 per user per month plan. Teams Direct Routing setup is $55 per user — one-time.
Microsoft Teams Direct Routing
Make and receive calls to any Australian number directly from the Teams app on mobile, desktop, or web. No Microsoft Calling Plan required. Australian numbers, Australian support.
Call Recording with Transcription — Free
Every client call recorded automatically. Full text transcript included. Complete audit trail for support tickets, client disputes, and compliance. Stored securely, searchable from your portal.
One Number for Your Whole Team
Every staff member — office, remote, and field — shares the same business number. Calls route to the right person regardless of where they are working. Consistent, professional, and measurable.
SIP Trunk Integration
Connect your existing 3CX, FreePBX, Asterisk, Cisco, or Grandstream system to Click2Call SIP trunks. Keep your current hardware. Replace costly ISDN lines with flexible SIP channels.
After-Hours Call Routing
Set business hours and route after-hours calls to an on-call engineer, answering service, or voicemail automatically. Clients always reach the right outcome — even outside business hours.
Voicemail to Email with Transcript
Every voicemail converted to a text transcript and emailed instantly. No voicemail box to check. Messages are searchable and can be forwarded to the right team member in seconds.
REAL CUSTOMER — BRISBANE, QLD
Running Microsoft Teams Calls Across a Mobile Trade Services Team for Over 5 Years
One of our longest-running customers is a Brisbane-based IT services business with a team that is constantly on the move — in vehicles, on site, and working remotely. Managing client calls consistently across a distributed team was the core problem to solve.
They use Microsoft Teams for everything. Click2Call's Direct Routing connects their Teams app to the real Australian phone network. Every team member — in the office, on the road, or at home — uses the same business number through Teams on their mobile or laptop.
After-hours calls automatically divert to their dedicated call centre. Every single call is recorded. No desk phones. No on-site hardware. No lock-in contract.
Five years on, they are still on the same setup.
5+ Years
continuous Click2Call customer
Zero Hardware
entire team on Teams via Direct Routing
100% Recorded
every client call captured and transcribed
How Does Click2Call Compare for Teams Calling?
We compared quotes from major Australian providers. Here is how Click2Call stacks up for an IT company using Microsoft Teams.
| Feature | Typical Provider | Click2Call |
|---|---|---|
| Monthly cost per user | ~$30.80 ex GST | $25.00 ex GST |
| Setup / config fee | ~$1,356 | $55/user inc GST |
| Hardware required | $1,200 – $2,000 | $0 — use existing devices |
| Microsoft Teams integration | Yes (Operator Connect) | Yes (Direct Routing) |
| Call recording | Not included std | Included free |
| Call transcription | Not included | Included free |
| SIP trunk option | Limited | Yes — all major PBX systems |
| 300 outbound mins/user/mo | Not in base plan | Included |
| Lock-in contract | Yes | Month-to-month |
Many enterprise providers use Operator Connect for Teams. Click2Call uses Direct Routing, which gives IT administrators full control over call routing, number management, and carrier configuration.
Simple Pricing for IT Companies
One flat rate per user. No hardware. No lock-in.
Cloud PBX User
$25/mo ex GST
- 1 × local Australian number
- 300 outbound minutes/month
- Unlimited inbound calls
- Call recording with transcription — free
- Voicemail to email with transcript
- After-hours call routing
- Ring groups and call queues
- All Cloud PBX features
Extra Number or 1300
$10/mo ex GST
- Additional local or 1300 number
- Unlimited inbound calls
- Full Cloud PBX features
- Shared or direct routing
SIP trunk integration available for existing PBX systems. Contact us to discuss your current setup.
Number porting: $55 inc GST. 1300/1800 porting: $110 inc GST.
Common Questions from IT Companies
Give Your Team One Number. Record Every Call. Work From Anywhere.
Microsoft Teams Direct Routing, Cloud PBX, or SIP trunks — we will find the right fit for your team's existing setup. Australian support. No lock-in. No hardware.