VoIP Phone Systems for Medical Clinics — Handle More Calls, Reduce Patient Wait Times
Monday morning 8:31am. Twelve patients calling at once to book appointments for the week. One phone line, one receptionist. Seven callers give up. That's seven appointments your clinic didn't book — and seven patients who found somewhere else.
No hardware to buy. No lock-in contract. Up and running in under 24 hours.
MONDAY MORNING, 8:31AM
Twelve patients calling at once. One phone ringing.
It happens every Monday. The week opens and everyone calls at the same time to book their appointments. Your receptionist can only take one call. The other eleven hear an engaged tone.
Some will try again. Most won't. They'll book with the clinic down the road that answered.
Click2Call's ring groups let multiple staff answer from the same number simultaneously. Call queues hold patients professionally with a custom on-hold message — not a busy signal. After-hours calls route automatically to an answering service so nothing is ever missed.
The same system handles urgent calls, appointment bookings, repeat prescriptions, and referral enquiries — all through one number, managed from a simple online portal.
Everything Your Clinic Reception Needs
All included in your $25 per user per month plan.
Ring Groups — Multiple Staff, One Number
When a patient calls, the phone rings across all available reception staff at once. The first person to answer takes the call. No more engaged tones. No more missed bookings.
Call Queues with On-Hold Messages
Patients wait in a professional queue instead of hearing a busy tone. Your on-hold message can include flu vaccination reminders, telehealth options, or opening hours — updated any time from your portal.
After-Hours Call Routing
Set your clinic hours and let Click2Call handle everything outside them. Route to an after-hours answering service, an on-call doctor's mobile, or a recorded emergency message — automatically.
Call Recording — Free
Every call is recorded automatically. Use recordings for staff training, patient dispute resolution, and clinical record-keeping. Stored securely in your portal, accessible any time.
Voicemail to Email with Transcript
Missed calls become an email with a recording and a written transcript. Urgent messages get seen immediately — not buried in a voicemail box nobody checks.
1300 Numbers Across Locations
One 1300 number rings across all your clinic locations for just $10 per month. Patients always reach the nearest available receptionist regardless of which site they're at.
What Monday Morning Looks Like With Click2Call
Same volume of calls. Very different outcome.
Patient calls your number
Monday 8:31am. Twelve patients calling at once.
Ring group activates
The call rings across all available reception staff simultaneously.
Queue for overflow
If all staff are busy, the patient waits in a professional queue with your custom on-hold message.
Every call answered
No engaged tones. No missed bookings. Patients feel looked after before they even speak to someone.
How Does Click2Call Compare?
We compared quotes from major Australian providers. Here is how Click2Call stacks up for a medical clinic.
| Feature | Typical Provider | Click2Call |
|---|---|---|
| Monthly cost per user | ~$30.80 ex GST | $25.00 ex GST |
| Setup / config fee | ~$1,356 | $0 — free self-setup |
| Hardware required | $1,200 – $2,000 | $0 — use existing devices |
| Ring groups | Yes | Included free |
| Call queues | Yes (add-on) | Included free |
| Custom on-hold message | Yes | Included free |
| After-hours routing | Yes | Included free |
| Call recording | Not included std | Included free |
| Lock-in contract | Yes | Month-to-month |
BUILT FOR BUSY RECEPTIONS
The Same System Used by Busy Australian Businesses for Over 5 Years
One of our longest-running customers is a Perth-based business with a high-volume incoming call environment. Their team operates across multiple locations and handles calls across the day and after hours.
They use Click2Call's ring groups so calls are distributed across staff automatically. After-hours calls divert to a dedicated answering service — not to voicemail. Every call is recorded. The system runs on their existing devices with no hardware and no lock-in contract.
Five years. The same system. The same reliability.
5+
Years continuous Click2Call customer
Zero
Hardware — runs on existing computers and mobiles
100%
After-hours calls handled automatically
Simple Pricing for Medical Clinics
One flat rate per user. Everything included. No lock-in.
Cloud PBX User
$25 /mo ex GST
- ✓ 1 × local Australian number
- ✓ 300 outbound minutes/month
- ✓ Unlimited inbound calls
- ✓ Ring groups and call queues
- ✓ Custom on-hold messages
- ✓ After-hours call routing
- ✓ Automatic call recording — free
- ✓ Voicemail to email with transcript
- ✓ AI Receptionist — included free
- ✓ All Cloud PBX features
1300 Number
$10 /mo ex GST
- ✓ National number for all locations
- ✓ Unlimited inbound calls
- ✓ Routes across all clinic sites
- ✓ Professional and easy to advertise
Setup help available. Cloud PBX setup (up to 3 users): $330 inc GST. Additional users: $55 each. Number porting: $55 inc GST.
Common Questions from Medical Clinics
Stop Losing Patients to an Engaged Tone
Ring groups, call queues, after-hours routing, and call recording — all included. Set up in under 24 hours. No hardware. No lock-in. Australian support when you need it.